Privacy Policy

This Privacy Policy explains how LiteDoes Ltd ("LiteDoes", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit litedoes.com (the "Website"). We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the Data Protection Act 2018.

1. Data Controller

2. Personal Data We Collect

2.1 Data You Provide to Us

• Contact data: name, email address, phone number, and message content when you use our contact form or email us.
• Correspondence data: records of communication when you contact our team.

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on pages, referral source, and navigation paths.
• Cookie data: as described in Section 6 below.

3. How We Use Your Personal Data

We process your personal data only where we have a lawful basis to do so. Specifically, we use your data to:

• Respond to your enquiries and requests (legal basis: legitimate interest / steps prior to entering into a contract);
• Operate, maintain, and improve the Website (legal basis: legitimate interest);
• Analyse aggregated usage statistics to improve our content (legal basis: consent, where required);
• Ensure the security of the Website and prevent misuse (legal basis: legitimate interest);
• Comply with legal obligations (legal basis: legal obligation).

4. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your data with a limited number of trusted service providers who process data on our behalf, including:

• Website hosting and infrastructure providers;
• Email and communication service providers;
• Analytics providers (in aggregated or pseudonymised form, where applicable).

All service providers are bound by data processing agreements and are required to implement appropriate technical and organisational security measures. We may also disclose personal data where required by law, court order, or a competent public authority.

5. International Data Transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses approved by the relevant authorities.

6. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: required for the core functionality of the Website. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with the Website so we can improve it. These are used only with your consent, where required by law.
• Preference cookies: remember your settings, such as language or display preferences.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of 24 months, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encrypted connections (TLS), access controls, and regular security reviews.

9. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you;
• Right to rectification — request correction of inaccurate or incomplete data;
• Right to erasure — request deletion of your personal data in certain circumstances;
• Right to restriction — request that we limit the processing of your data;
• Right to data portability — receive your data in a structured, commonly used, machine-readable format;
• Right to object — object to processing based on legitimate interests;
• Right to revoke consent — revoke your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority.

10. Children's Privacy

The Website is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: